- Securing bonding and insurance
- Conducting initial interview to meet pet/owner
- Supplying printed services and fees information
- Furnishing a written service contract
- Asking questions about pets/homes in their care
- Displaying competence in dealing with animals
- Upholding professional business conduct
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- Observing regular office hours
- Responding promptly to questions/complaints
- Keeping a veterinarian on-call
- Planning for bad weather or other emergencies
- Insisting on honesty and obeying all laws
- Keeping current with pet safety and welfare
- Pursuing training to improve knowledge and skills
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